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eshop Wiltshire

Welcome to eshop Wiltshire Help

If you can't find your answer in our Help pages, you may choose to e-mail or phone us from the 'Contact Us' box located in the right-hand column of the relevant Help page. We're here to help you!

Ordering information

It is Easy to Make a Purchase

Just browse our 'eshop' pages and click on the 'Add to basket' button of any items that you wish to purchase along with the quantity. At any time you may view the content of your basket, add or remove items, or empty it completely, all without any commitment to purchase. After you have finished your selection, you may complete your order by one of the following methods.

Cookies must be enabled on your computer to make use of our shopping basket facility.

Ordering by Payment Card

Wiltshire Council is able to accept orders by payment card either online or by sending us the details when you order by mail, phone or fax. To order online, when you have completed making your selection as described above, please click on the 'Check Out' button on the 'View Basket' page and you will be taken through the steps required to complete your purchase. All these steps where you need to supply confidential information is done securely with 128 bit high security which you can identify by the padlock symbol in the lower right of your browser when you use these pages.

We can only accept the following payment cards: Mastercard, Visa, Visa Electron, Switch, Maestro, Solo.

If you wish to pay by cheque or postal order, please contact us by email for further information about payment options.

All Orders by Post or Fax

When writing or faxing, please give full details of exactly what it is you would like to purchase.
For other items, when you have selected the items you require and added them to your shopping basket, please print the basket as an Order Form which you can mail/fax to us.


Please allow up to 28 days for delivery, although in practice, many items will be available within 10-14 days.


If any item we supply is defective or you are not happy with it for any valid reason, we will refund your money if the item is returned to us within 30 days in the condition in which it was supplied.


Wiltshire Council comply with the Data Protection Act and never discloses buyers’ information to third parties. Absolute confidentiality is always assured.

Do you need help making a return?

You may return new, unopened items sold and fulfilled by eshop Wiltshire within 30 days of delivery for a full refund. Items should be returned in their original packaging. We will also pay the return shipping costs if the return is a result of our error.

Contact ehop Wiltshire Customer Service about making a return.

Your Account Information

The Account page offers tools that let you take control and change your account details on the eshop Wiltshire website.



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